Conducting emergent user research to inform traveler-centric airport amenities and craft a more stress-free airport experience

Leading workshops, mapping the guest experience and steps of service, and synthesizing user research to design a new and meaningful corporate dining experience.

Visualized complex information architecture, mapping front stage and backstage user journeys, and defining jobs to be done to support the redesign of an employee help center into an unified and actionable platform that enables employees to more easily access HR/IT resources and support.

Developed dogfooding strategy for the IT team to test the company's own products. The strategy aims to enable the team to gain firsthand experience of the products, provide feedback for improvement, and enhance their knowledge and expertise to better serve customers.

Conducted user research, created MVP site map and service blueprints, and designed UI concepts for pitch presentations for new smart baby monitor technology.

Researched and strategized user opportunities for hardware development and branding.

Conducted extensive user, system, and industry research as well as developed process and service maps, MVP business model, and composting bin prototypes for a local, community-driven composting service.

Redesigned payment app UI/UX to improve usability and meet more specific needs of Dubai users.

Designed the UI and experience concept for COVID-19 data dashboards for both the Mayor's office and the city's residents.

Led a team of 4 through the mapping of multiple user experiences, business processes, and data flows to transform internal supply chain operations to increase efficiency of clinical trial management.

Developed, launched, managed, and scaled the full drug product life cycle, including wet-lab experiments, execution of go-to-market plans, and internal organizational preparedness.